Here is a list of some of the most frequently asked questions about our web hosting services.  If you can't find your answers here, please email our helpdesk.
 
 

What is Web Hosting?

Web Hosting is a program that allows visitors from anywhere around the world instant access to your web site through the Internet. That's because on the Internet, every computer is a host computer. Some hosts serve up content or applications to other host computers, and they are called servers.Your computer, on the other hand, consumes and utilizes the content and information served by a server provided by DRC's managed server service. Hence, your computer is called a client computer that is hosted by DRC. In other words, DRC's Web Hosting service provides client computers like yours a user-friendly interface that runs on your computer and accesses resources on the Internet. Whenever something from the Internet, it seeks out DRC's server program. In return, DRC sends back a suitable reply to your computer, allowing your visitors to send feedback about your website.

Furthermore, with DRC's web hosting service, your web site will have its own space and domain name (www.yourcompany.com). No need to worry about high costs. All our virtually hosted customers receiveunlimited FTP transfers. In addition, DRC does not provide local dial-up acces. This means, our servers are not congested with local inbound dial-up traffic, unlike those of local ISPs. Therefore, our web hosting service makes us work better than local ISP. No need to relocate your web site or change your e-mail address whenever you change providers. Your website is managed by an Internet Presence Provider such as DRC.

As a DRC customer, you enjoy the same privileges and capabilities as a major corporation. No headaches and high costs for setting up and supporting your own routers or web and e-mail servers. Our tools and services make DRC the quickest, easiest way to create a professional Web site and e-mail system using your own personalized domain name (http://www.yourcompany.com)

What is virtual hosting?
 

Virtual hosting lets you or your company to lease part of a server to store your website's data. No need to pay for an entire machine with more space than you need. With DRC's Virtual Web Hosting, your web site has a home on on our web server. We can also help you register your own domain name, providing your web site with a unique address on the World Wide Web. E-mail messages can be addressed to your domain (www.yourdomain.com) name without your having to announce a new e-mail address if you change Internet service providers.

At a fraction of the cost, a Virtual Web Hosting system allows you to establish Internet presence with high-speed connectivity. However, without a virtual web hosting system, you will be required to purchase high-speed connectivity, expensive equipment, and even hire a support staff. In other words, the Virtual WebSite system gives you services you want without the worries and costs of maintaining an Internet connection. And your customers won't be able to tell the difference!

To illustrate, most companies that have high-speed connections do not use the full potential bandwidth of their Internet connection continuously. However, to avoid customer delays, they will purchase the fastest Internet connection they can afford, and more often than not, inferior in the Internet connection is usually a 56Kbit/sec on fractional T1 frame-relay (time-shared) connection.

During peak usage hours to these sites, customers may notice significant network delays because of slower connections. However, customers accessing information of larger companies with faster connections (such as a full, dedicated T1 or better) will not experience these delays.

How does the Virtual Web Hosting system work?

The Virtual Web Hosting system provides you multiple virtual accounts served by a single server, configured to facilitate customized solutions.

A unique domain name and static IP (Internet Protocol) address is provided in each virtual server. Any incoming request is determined and serviced by the Virtual Web Hosting system based on the static IP address, invoking a unique server based on the designation address and port number of an IP request. This allows the virtual web site user to have his own customer configuration or data files. The virtual servers logs events to the user's own log directory, allowing the transmission of customer inquiries and print out reports.

At what speed is my server connected to the Internet?

In our local (Philippine) servers, DRC Hosting has a multiple T-1 B/B and a fractional T-3 connection. In our US server, we have a multiple Fast T-3 Internet connection. While a T-1 leased-line connection is capable of carrying data at 1,544,000 bits-per-second, at maximum theoretical capacity, a T-1 line could move a megabyte in less than 10 seconds. However, that isn't fast enough for full-screen, full-motion video. You will therefore need at least 10,000,000 bits-per-second. T-1 is the fastest speed commonly used to connect networks to the Internet. On the other hand, a T-3 leased-line connection capable of carrying data at 44,736,000 bits-per-second. This is more than enough to do full-screen, full-motion video.

How do I switch my site from another ISP to DRC Hosting?

Select to transfer your domain as an option in the order form. Then to respond to the InterNIC correspondence by asking to transfer the domain. DRC Hosting can process new domain name requests without the aid of thecustomer. Before DRC can host the site, the customer must approve of the transfer. After your order, you should receive a transfer notification from the InterNIC. If you don’t receive anything from InterNIC, please contact them directly. Your InterNIC contact information, including your contact e-mail must be current in order for your transfer to succeed. Please point your browser to http://www.internic.net for more details, if you do not receive your transfer notification.

What are the DIGITAL RESOURCE name servers?

ns1.digitalresource.net
ns2.digitalresource.net

How do I transfer my files to my website?

Use any of the many FTP programs available, such as cuteFTP or WS_FTP. The FTP program is used along with your dial-up internet connection to upload web pages and images from your hardware to your web space on our server. Files must be transferred to the web server via FTP (File Transfer Protocol).
 
How do I login to FTP?

Using FTP to upload your files

FTP Address: ftp.yourdomain.com

or if your domain was not transferred or propagated yet:

FTP Address: 207.228.236.234.42
Login username: username@yourdomain.com (use complete email address)

Store your HTML files on mainwebsite_html directory
Store your CGI files on mainwebsite_cgi directory

How do I check my email?

To check your email on your webmail, go to:

http://www.yourdomain.com/squirrelmail/

Note: You will not be able to use the webmail until your domain has resolved.

What is an Email alias?

If you have an email address jdelacruz@yourdomain.com, you can create aliases juandelacruz@yourdomain.com to deliver mail to your jdelaruz@yourdomain.com mailbox.

What is an email auto responder?
Pre-formatted responses are sent to senders that are automatically sent by a mailbox. If you have an info@yourdomain.com mailbox that receives information queries from your customers, DRC can configure the mailbox to immediately send a pre-formatted information message to the sender for each incoming mail messages.

What mail programs are supported?

Mail programs that read mail using standard POP3 or IMAP4 mail protocols are supported, including any mail program that sends mail using standard SMTP mail protocol. Microsoft Outlook, Microsoft Outlook Express, Netscape Messenger and Eudora are highly recommended programs.

How long does it take to set-up new account?

Most accounts are set up within the hour, and all accounts are set up within 24 to 48 hours. Your account information and IP number will be emailed to you, including data of your web site you'd want to upload on our our servers immediately. For your domain name, allow us 1 or 2 days to set it up on all the routers worldwide.

Does DRC take care of transferring the customer’s website?

The customer is responsible for uploading his website content into our servers. When you sign-up an account, you will receive an email with instructions on how to upload your site.

DRC is responsible for uploading the DNS information for the domain name at the registrar if it is registered through us. If you already have a registered domain name, email your username and password to us so we can change the DNS.